Director of Customer Service
Remote · United States
United StatesRemoteFull TimeSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Director-level leadership for Customer Service and Data Management, overseeing multi-channel support, EDI/OCR/AI initiatives, master data accuracy in IFS ERP, budgeting, cross-functional collaboration, and data governance to drive customer experience and growth.
Required Qualifications
- Bachelor’s degree in business administration, operations, or related field
- 8+ years of customer service leadership experience with team management responsibilities
- 5+ years of experience in manager or director-level roles
- Proven track record of managing Customer Service teams
- Experience with customer service technologies (CRM, helpdesk, chat platforms)
- Strong analytical skills, attention to detail, and proficiency in data management tools (e.g., IFS, SAP, Oracle)
- Excellent communication and presentation skills for executive-level interactions
- Experience with budget management and resource planning
- Ability to travel to GCX plant locations to work face-to-face with the on-site teams
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