Director of Customer Service
$55,000–$70,000 year
Remote · Salem, Oregon, United States or New York City, New York, United States
Salem, Oregon, United States or New York City, New York, United StatesRemoteFull Time$55,000–$70,000 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
As the Director of Customer Service, you will oversee the customer service operations to ensure exceptional service delivery and customer satisfaction, leading a team and implementing strategies for continuous improvement.
Required Qualifications
- 5–10 years of experience in customer service or support roles
- 3+ years in a leadership position
- Proven track record of improving customer satisfaction
- Excellent communication, conflict-resolution, and interpersonal skills
Desired Qualifications
- Proficient in customer service software (e.g., Salesforce, Zendesk)
- Strong leadership, coaching, and team-building skills
- Strategic thinker with strong organizational and problem-solving abilities
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