Director of Coordination
$120,000–$140,000 year
On-siteBrooklyn, New York, United States
Job Summary
Lead and manage Care Coordinators and Supervisors to oversee daily staffing, ensuring full coverage of all authorized patient cases. Handle callouts, emergencies, overtime, and difficult-to-staff cases while managing live-in and split cases in compliance with New York State regulations. Partner with HR, Payroll, Recruitment, Nursing, and Intake teams to resolve staffing challenges and ensure accurate documentation of scheduling changes and case notes. Monitor key performance metrics including staffing coverage, overtime, response times, and complaints to develop improvement plans. This leadership role supports a growing home care agency in maintaining seamless operations and regulatory compliance across high-volume coordination teams.
Required Qualifications
- 5+ years of leadership or management experience within a home care agency
- At least 2 years of hands-on home care coordination experience
- Strong knowledge of New York State home care regulations and labor requirements
- Experience managing high-volume coordination teams in a fast-paced environment
- Experience using HHA Exchange
- Excellent leadership, communication, and problem-solving skills
Desired Qualifications
- Experience overseeing multi-region or high-census coordination teams
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