Director of Content Operations
$95,000–$115,000 year
Remote
Job Summary
Direct day-to-day content operations across roughly 125 corporate-run magazines while building scalable workflows to support growth toward 200 publications. Oversee end-to-end production timelines, maintain strict quality benchmarks, and manage the seamless onboarding of new titles transitioning from the franchise ecosystem. Partner with Creative, Editorial, and Design teams to eliminate bottlenecks and safeguard brand standards, while driving strategies focused on increasing readership engagement. Lead, coach, and develop the Content team, cultivating a culture centered on accountability and collaboration. Evaluate staffing capacity and allocate resources strategically to ensure people and processes can absorb portfolio growth sustainably. Own the content operating budget and monitor data-driven KPIs around deadline compliance, expenses, productivity, quality, and audience engagement.
Required Qualifications
- Proven ability to lead, coach, and develop people while building a collaborative, accountable team culture grounded in humility and shared core values
- Strong operations and project management background, bringing structure, clarity, and scalable processes to complex multi-stakeholder initiatives
- Natural integrator instincts and the skill to translate high-level vision into clear execution plans and lead through growth, ambiguity, and change
- Deep experience managing budgets, team capacity, strict deadlines, and performance metrics while protecting end-product quality
- Skilled in cross-functional leadership and a track record of building trust and driving alignment across diverse teams and organizational levels
- A data-driven decision-making approach, using KPIs to diagnose operational challenges, optimize performance, and identify areas for improvement
- Strong creative instincts to spot opportunities that enhance magazine quality, elevate brand standards, and deepen readership engagement
- Lead through empathy, humility, and accountability, embodying N2's Core Values while setting high standards and supporting team growth
- Bring an operator-first mindset to establish clarity, ownership, and repeatable systems that support current demands and long-term organizational scale
- Think like an integrator, connecting teams, ideas, and priorities into cohesive, actionable plans that rally excitement and drive execution
- Balance product excellence with operational rigor, ensuring the systems behind the scenes consistently deliver a top-tier final product
- Navigate growth, change, and ambiguity with ease, proactively building the framework rather than waiting for every process to be defined
- Anticipate roadblocks and capacity constraints before they arise, staying one step ahead to keep operations moving smoothly
- Champion innovation and continuous improvement, bringing curiosity to how AI and emerging technologies can optimize people, processes, and products
- This is a fully remote position
- Interviews will be conducted via phone and video calls
Desired Qualifications
- We care less about the number of years on your résumé and more about how you lead and get things done
- The right person for this role is a strong integrator who can bring structure to complexity, create accountability, develop people, and turn ideas into action
- You don't have to be the most creative person in the room, but you should know a great idea when you see one, inspire others to get behind it, and build the systems and processes that turn that idea into reality
- You'll thrive in this role if you're someone who brings clarity to complexity, enjoys solving operational challenges, and knows that a strong culture and clear accountability go hand in hand
- Lead through empathy, humility, and accountability, embodying N2's Core Values while setting high standards and supporting team growth
- Bring an operator-first mindset to establish clarity, ownership, and repeatable systems that support current demands and long-term organizational scale
- Think like an integrator, connecting teams, ideas, and priorities into cohesive, actionable plans that rally excitement and drive execution
- Balance product excellence with operational rigor, ensuring the systems behind the scenes consistently deliver a top-tier final product
- Navigate growth, change, and ambiguity with ease, proactively building the framework rather than waiting for every process to be defined
- Anticipate roadblocks and capacity constraints before they arise, staying one step ahead to keep operations moving smoothly
- Champion innovation and continuous improvement, bringing curiosity to how AI and emerging technologies can optimize people, processes, and products
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