Director of Client Success, Enterprise News
$160,000–$185,000 year
On-site · New York City, New York, United States
Job Summary
Director of Client Success, Enterprise News to build and lead a world-class B2B client success organization for enterprise customers. Define and scale the full post-sale lifecycle from onboarding and activation to engagement, retention, and expansion; own activation and expansion metrics; partner with Sales on renewals, QBRs, and growth opportunities; design onboarding programs, playbooks, and processes; implement a customer health scoring framework and leverage data analytics to monitor adoption, engagement, and risk; lead cross-brand engagement initiatives and collaborate with Sales, Product, Marketing, and Customer Care to deliver a seamless, high-impact client experience; 3 days/week in the Midtown Manhattan office.
Required Qualifications
- 12+ years in SaaS sales, enterprise client success, enterprise customer relationship management, or closely related roles
- Proven experience building and scaling client success organizations
- Start up or high growth experience is a plus
- Data-driven mindset with experience in customer analytics and health modeling
- Builder mindset with ability to operate strategically and tactically
- Strong track record of driving adoption and expansion in enterprise environments
- Deep understanding of customer lifecycle, engagement, and adoption strategies
- Strong cross-functional leadership across sales, product, and marketing
- Willingness to work in Midtown Manhattan office 3 days per week
- #LI-HYBRID
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