Director of Client Services
$100,000–$120,000 year
HybridMississauga, Ontario, Canada
Job Summary
Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships and owning overall client satisfaction, retention, and growth across programs. Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery while translating client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams. Oversee program planning, launches, optimization, and performance against KPIs, proactively identifying risks, challenges, and opportunities to drive solutions and continuous improvement. Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs, preparing and presenting executive-level business reviews, insights, and recommendations to clients. Support new business growth through client expansion, upselling, and strategic initiatives. Work Monday to Friday in the Greater Toronto Area with a salary of $100,000 to $120,000.
Required Qualifications
- 5+ years of experience in client services within retail, CPG, or sales execution
- Proven experience leading and developing high-performing teams
- Strong understanding of retail environments, field execution, and national programs
- Demonstrated ability to manage complex, multi-client portfolios
- Excellent communication, presentation, and stakeholder management skills
- Highly organized, strategic, and solutions-oriented mindset
- Comfortable working in a fast-paced, evolving environment
- Willingness to travel, as required to support clients and teams
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