Director of Client Services
RemoteCanada
Job Summary
Manage assigned US Domestic and International Mobility clients as a primary account manager, representing the organization as a subject matter expert and client liaison. Develop strategic relationships to drive service delivery, create account plans, and execute operational efficiencies while ensuring compliance with contracts and KPIs/SLAs. Drive revenue enhancement strategies, review pricing arrangements, and collaborate with sales leadership to prospect new accounts and support RFI/RFP processes. Provide consultative insight on relocation policies, expatriate compensation, and tax equalization, while overseeing P&L for client portfolios including budgeting and revenue growth targets. Travel as required. CapRelo delivers best-in-class relocation and assignment services on a global platform.
Required Qualifications
- Bachelor's Degree or above
- Consensus builder ability to effectively communicate with all levels of staff, clients and assignees
- Strong analytical skills for gathering and interpreting internal and external customer requirements
- Minimum 5 years' experience with all aspects of International Global Mobility business
- Thorough understanding of expatriate compensation, year-end reporting and compensation accumulation processes
- Thorough understanding of supply chain use, management, issue resolution, and value propositions
- Excellent written, verbal, communication, and analytical skills, and strong client-facing presentation skills
- Strong track record of working creatively in the global mobility marketplace
- Exceptional compensation, benefits, and payroll experience required
- Travel as required
Desired Qualifications
- CRP and GMS designation preferred
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