Director of Client Experience
On-siteJeffersontown, Kentucky, United States
Job Summary
Lead Project Management and Field Operations teams to ensure strong project execution, standardize customer-facing processes, and resolve cross-functional workflow challenges. Serve as the key link between Sales, Operations, Accounting, and Technology to proactively eliminate bottlenecks, improve operational efficiency, and coordinate timely escalations for complex client concerns. Partner with executive leadership to drive automation, system enhancements, and continuous improvement efforts focused on productivity and exceptional client service. Monday through Friday with additional hours as needed. Vivid Impact, a 50-year leader in graphic communications, combines creativity with precision to deliver innovative print and digital solutions.
Required Qualifications
- 8+ years of progressive experience in project management, operations, client services, or production management
- 5+ years in leadership
- Proven ability to lead teams and improve workflows across multiple departments
- Strong communication, organization, problem-solving, and relationship-building skills
Desired Qualifications
- Experience in commercial printing, manufacturing, packaging, marketing services, or a similar production environment
- Experience with ERP, MIS, workflow, or project management systems
- Bachelor's degree in Business, Operations, Project Management, Communications, or a related field
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.