Director of Client Care and Clinical Excellence
On-siteWinston-Salem, North Carolina, United States
Job Summary
Lead the onboarding, training, and ongoing professional development of Neurotechnologists across all Innercore Health locations. Develop, implement, and continuously improve standardized training programs, competency assessments, and continuing education initiatives. Establish and maintain clinical and operational protocols to ensure consistency, quality, and adherence to company standards. Supervise, mentor, coach, and evaluate Neurotechnologists while fostering a culture of accountability, collaboration, and continuous improvement. Ensure every client receives a concierge-level experience by establishing expectations for communication, professionalism, hospitality, and personalized service. Observe Neurotechnologists during client sessions, provide constructive feedback, and implement coaching plans to improve performance. Maintain quality assurance processes through regular audits, observations, and protocol reviews to ensure consistency across all locations. Collaborate with leadership to develop and refine client care standards, workflow processes, and best operational practices. Support the launch of new locations by assisting with hiring, onboarding, training, and operational readiness. Serve as the clinical and operational resource for Neurotechnologists, providing guidance on procedures, troubleshooting, and best practices. Monitor client feedback and satisfaction metrics and implement improvements to enhance the overall client experience. Maintain accurate training records, competency documentation, and compliance with company policies and regulatory requirements. Foster a positive, mission-driven culture focused on excellence, teamwork, compassion, and lifelong learning. Primarily onsite with regular travel between locations. Full-time exempt position.
Required Qualifications
- Experience as a Neurotechnologist or in a related client care or healthcare role
- Previous experience training, mentoring, coaching, or supervising staff
- Strong understanding of Cereset treatment protocols, and/or client care best practices
- Exceptional interpersonal, communication, and presentation skills
- Demonstrated ability to develop training materials and educate adult learners
- Strong organizational, leadership, and problem-solving skills
- Ability to evaluate performance, provide constructive feedback, and support employee development
- Ability to maintain professionalism, confidentiality, and sound judgment
- Willingness to travel between locations as needed for training and supervision
Desired Qualifications
- Bachelor's degree in nursing, healthcare, education, psychology, neuroscience, business, or a related field preferred
- Five to ten years of experience in a related healthcare or wellness environment is preferred
- Previous experience training, supervising, or developing employees is highly desirable
- Experience with adult learning principles, coaching, hospitality, or concierge-level client service is strongly preferred
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