Director of Catering & Events
On-siteWesterly, Rhode Island, United States
Job Summary
Oversee all Catering and Events operations, including team leadership, business strategy, client contracts, and exceptional event service. Lead, coach, and develop the Catering and Events team while managing hiring, training, and performance. Coordinate conferences, meetings, and weddings from pre-planning through departure, ensuring profitable, high-quality operations in partnership with Sales. Negotiate function space terms, manage sales contracts, and prepare client proposals to maximize hotel revenue through upselling and room block management. Address guest and client concerns, communicate resolutions to leadership, and develop departmental goals and service standards. Represent the Company professionally with internal and external stakeholders across three luxury Rhode Island properties.
Required Qualifications
- Strong leadership, coaching, organizational, and team-development skills
- Proven ability to manage multiple priorities, complex events, deadlines, and client needs in a fast-paced luxury hospitality environment
- Excellent verbal and written communication skills in English
- Strong attention to detail, accuracy, follow-through, and problem-solving skills
- Knowledge of catering, conference services, banquet operations, event planning, menu planning, room setup, and luxury service standards
- Ability to negotiate, prepare proposals, review contracts, and support revenue goals through upselling and relationship management
- Ability to remain calm, professional, and solutions-focused under pressure, including during guest or client concerns
- Ability to maintain confidentiality of guest, employee, client, and company information
- Proficiency with office systems and event management tools
- Prior catering, conference services, event management, or luxury hotel operations experience
- College degree in Hospitality Management, Business, Marketing, or a related field
Desired Qualifications
- experience with hotel sales or catering systems
- leadership experience
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