Director of Catering and Convention Services
On-siteSalt Lake City, Utah, United States
Job Summary
Own catering, banquet, and event revenue targets for both the Grand America Hotel and the Little America Hotel, including budgeting, forecasting, and pace management. Establish pricing strategy, minimums, and menu structures while analyzing booking pace, conversion, and profitability by segment to adjust strategy. Oversee banquet event orders, resumes, floor plans, and production timelines to ensure seamless handoff from sales to service and consistent luxury-caliber execution. Serve as senior point of contact for high-profile clients and complex conventions, partnering with Banquets, Culinary, A/V, and Operations to guarantee staffing and service quality meet brand standards. Lead and mentor the combined team, setting goals and conducting performance reviews to build talent across both properties. Represent the function in operations, revenue, and property leadership meetings to capture full catering potential with conference business.
Required Qualifications
- 7+ years of progressive catering, convention services, or event management experience in a full-service or luxury hotel environment
- 3+ years in a leadership role
- Demonstrated success managing and exceeding catering/banquet revenues
- Strong command of catering sales systems and event management platforms (e.g., Opera S&C or comparable)
- Proven ability to lead teams, manage budgets, and analyze commercial performance (pace, conversion, profitability)
- Excellent client-facing presence with the polish required for a luxury and high-end convention clientele
Desired Qualifications
- Multi-property or large convention hotel experience
- Bachelor's degree in Hospitality, Business, or related field
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