Director of Application Managed Services
$180,000–$217,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Own and scale a global Application Management function supporting mission-critical client environments across all regions while defining a standardized operating model with SLAs, KPIs, and delivery frameworks. Lead the U.S.-based managed solutions organization, build and scale a modern Site Reliability Engineering function focused on reliability, automation, and observability, and develop new offerings including Interface-as-a-Service and agentic AI development. Drive adoption of proactive, automated operational models and establish a global, repeatable model for client upgrades to improve predictability and reduce risk. Act as a senior leader across Product, Engineering, and Customer Success, engaging directly with strategic clients and providing data-driven reporting on performance and transformation initiatives. Operate with VP-level scope to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.
Required Qualifications
- 15+ years of experience in enterprise software, healthcare IT, or managed services
- Proven experience leading large-scale, globally distributed teams
- Demonstrated success operating at a senior leadership (VP-equivalent) level
- Strong track record managing mission-critical application environments or SaaS operations
- Experience building and scaling SRE or reliability-focused organizations
- Operates with VP-level ownership, autonomy, and decision-making authority
- Drives clarity and structure across complex, global operations
- Balances long-term strategy with hands-on execution
- Builds and leads high-performing, accountable teams
- Establishes a culture of continuous improvement and innovation
- Communicates effectively at both executive and technical levels
Desired Qualifications
- InterSystems Expertise (Strongly Preferred)
- Deep experience with: HealthShare
- Deep experience with: TrakCare
- Deep experience with: HealthConnect / HealthConnect Cloud
- Deep experience with: IRIS data platform
- Strong understanding of InterSystems-based architectures, interoperability, and operational models
- Experience with cloud and hybrid environments (public and private cloud)
- Strong understanding of integration frameworks and interface engines
- Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
- Experience with observability, monitoring, and incident management tooling
- Experience applying AI and automation in enterprise or operational environments
- Understanding of agentic AI concepts and enterprise use cases
- Ability to translate emerging technologies into scalable service offerings
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