Director of Air Medical Services

Job Summary

Required Qualifications

• •Executive-level leadership
• •Clinical operational oversight
• •Strategic direction
• •Development of air medical programs
• •Implementation of air medical programs
• •Staffing of air medical programs
• •Operational readiness
• •Continuous improvement
• •Leadership of multidisciplinary flight teams
• •Collaboration with executive leadership
• •Collaboration with Medical Directors
• •Collaboration with aviation partners
• •Collaboration with hospital and health-system partners
• •Collaboration with regulatory agencies
• •Collaboration with other stakeholders
• •Maintenance of integrated air medical program
• •Maintenance of clinically exceptional air medical program
• •Clinical operational readiness
• •Personnel development
• •Quality improvement
• •Safety management
• •Regulatory and accreditation readiness
• •Resource management
• •Consistent standards across air medical operations
• •Collaboration with Medical Director regarding clinical standards
• •Collaboration with Medical Director regarding medical oversight
• •Collaboration with aviation partners regarding aviation operations
• •Maintenance of separation between clinical responsibilities and aviation operational control
• •Strategic, administrative, and operational leadership for air medical division
• •Direction of development of air medical bases and programs
• •Direction of implementation of air medical bases and programs
• •Direction of expansion of air medical bases and programs
• •Direction of ongoing operation of air medical bases and programs
• •Leadership of air medical program start-up
• •Leadership of go-live activities
• •Staffing of air medical program start-up
• •Credentialing of air medical program start-up
• •Clinical readiness of air medical program start-up
• •Medical equipment management for start-up
• •Aircraft medical configuration for start-up
• •Policies and procedures development for start-up
• •Training for start-up
• •Communications for start-up
• •Operational coordination for start-up
• •Development of standardized operational practices
• •Maintenance of standardized operational practices
• •Promotion of consistency
• •Promotion of safety
• •Promotion of accountability
• •Promotion of clinical excellence
• •Evaluation of operational performance
• •Evaluation of service demand
• •Evaluation of staffing requirements
• •Evaluation of resource utilization
• •Evaluation of program needs
• •Recommendation of changes for quality improvement
• •Recommendation of changes for safety improvement
• •Recommendation of changes for efficiency improvement
• •Recommendation of changes for sustainability improvement
• •Leadership of air medical supervisors
• •Mentorship of air medical supervisors
• •Direction of air medical supervisors
• •Performance management of air medical supervisors
• •Establishment of clear performance expectations
• •Promotion of accountability
• •Promotion of professionalism
• •Promotion of teamwork
• •Promotion of effective communication
• •Promotion of culture of continuous improvement
• •Operational oversight of adult critical care transport services
• •Operational oversight of pediatric critical care transport services
• •Operational oversight of neonatal critical care transport services
• •Operational oversight of specialty critical care transport services
• •Collaboration with Medical Director in development of clinical protocols
• •Collaboration with Medical Director in implementation of clinical protocols
• •Collaboration with Medical Director in review of clinical protocols
• •Collaboration with Medical Director in maintenance of clinical protocols
• •Collaboration with Medical Director in development of standing orders
• •Collaboration with Medical Director in implementation of standing orders
• •Collaboration with Medical Director in review of standing orders
• •Collaboration with Medical Director in maintenance of standing orders
• •Collaboration with Medical Director in development of clinical guidelines
• •Collaboration with Medical Director in implementation of clinical guidelines
• •Collaboration with Medical Director in review of clinical guidelines
• •Collaboration with Medical Director in maintenance of clinical guidelines
• •Collaboration with Medical Director in development of scope-of-practice requirements
• •Collaboration with Medical Director in implementation of scope-of-practice requirements
• •Collaboration with Medical Director in review of scope-of-practice requirements
• •Collaboration with Medical Director in maintenance of scope-of-practice requirements
• •Collaboration with Medical Director in development of crew-configuration standards
• •Collaboration with Medical Director in implementation of crew-configuration standards
• •Collaboration with Medical Director in review of crew-configuration standards
• •Collaboration with Medical Director in maintenance of crew-configuration standards
• •Ensuring air medical personnel demonstrate competencies appropriate to their scope of practice
• •Ensuring air medical personnel demonstrate competencies appropriate to their assigned air medical responsibilities
• •Ensuring air medical personnel maintain required licensure
• •Ensuring air medical personnel maintain required certifications
• •Ensuring air medical personnel maintain required flight-specific education
• •Ensuring air medical personnel maintain required competency validation
• •Ensuring air medical personnel maintain required recurrent training
• •Ensuring air medical personnel maintain required continuing education
• •Establishment of appropriate clinical crew configurations
• •Establishment of clinical crew configurations based on patient acuity
• •Establishment of clinical crew configurations based on mission requirements
• •Establishment of clinical crew configurations based on scope of practice
• •Establishment of clinical crew configurations based on applicable regulatory standards
• •Establishment of clinical crew configurations based on applicable accreditation standards
• •Promotion of evidence-based clinical practice
• •Collaboration with Medical Director in evaluation of opportunities for advancement of clinical capabilities
• •Collaboration with clinical leadership in evaluation of opportunities for advancement of clinical capabilities
• •Overseeing and active participation in air medical program's safety-management activities
• •Collaboration with aviation partners in safety management
• •Collaboration with safety personnel in safety management
• •Collaboration with executive leadership in safety management
• •Collaboration with other appropriate stakeholders in safety management
• •Promotion of safety-focused culture
• •Promotion of just culture
• •Encouragement of appropriate reporting of safety concerns
• •Encouragement of identification of safety concerns
• •Encouragement of review of safety concerns
• •Encouragement of resolution of safety concerns
• •Participation in safety reporting
• •Participation in risk identification
• •Participation in event review
• •Participation in trend analysis
• •Participation in corrective action
• •Participation in emergency preparedness
• •Participation in ongoing evaluation of safety performance
• •Appropriate review of reported clinical and operational safety events
• •Documentation of reported clinical and operational safety events
• •Addressing of reported clinical and operational safety events
• •Monitoring of reported clinical and operational safety events for sustained corrective action
• •Coordination with aviation partners for safe integration of clinical and aviation operations
• •Maintenance of clearly defined roles and responsibilities between Pafford's clinical operations and aviation partners
• •Maintenance of appropriate separation of clinical and administrative authority from aviation operational control
• •Recognition of independent authority of pilot in command
• •Recognition of independent responsibilities of aviation operator regarding aircraft operation
• •Recognition of independent responsibilities of aviation operator regarding aviation safety
• •Recognition of independent responsibilities of aviation operator regarding weather decisions
• •Recognition of independent responsibilities of aviation operator regarding flight acceptance
• •Recognition of matters reserved to aviation operational control
• •Collaboration with aviation partners and Pafford leadership during aircraft selection
• •Collaboration with aviation partners and Pafford leadership during deployment of aircraft
• •Collaboration with aviation partners and Pafford leadership during base openings
• •Collaboration with aviation partners and Pafford leadership during aircraft transitions
• •Collaboration with aviation partners and Pafford leadership during fleet changes
• •Collaboration with aviation partners and Pafford leadership during program expansion
• •Participation in emergency preparedness
• •Participation in disaster response
• •Participation in special operations involving Pafford air medical resources
• •Establishment and maintenance of comprehensive clinical quality-assurance program
• •Establishment and maintenance of comprehensive operational quality-assurance program
• •Establishment and maintenance of comprehensive performance-improvement program
• •Establishment and monitoring of clinical measures
• •Establishment and monitoring of operational measures
• •Establishment and monitoring of safety measures
• •Establishment and monitoring of service-performance measures
• •Overseeing of clinical case review
• •Overseeing of patient-care documentation review
• •Overseeing of protocol compliance
• •Overseeing of clinical outcomes
• •Overseeing of medication issues
• •Overseeing of equipment issues
• •Overseeing of adverse events
• •Overseeing of other quality indicators
• •Identification of trends
• •Identification of opportunities for improvement
• •Identification of areas of clinical risk
• •Identification of areas of operational risk
• •Development of corrective actions
• •Implementation of corrective actions
• •Development of preventive actions
• •Implementation of preventive actions
• •Investigation of identified deficiencies
• •Documentation of identified deficiencies
• •Correction of identified deficiencies
• •Monitoring of identified deficiencies to determine sustained compliance
• •Monitoring of identified deficiencies to determine effectiveness
• •Provision of quality information to Medical Director
• •Provision of quality information to executive leadership
• •Provision of quality information to clinical committees
• •Provision of quality information to other stakeholders
• •Provision of performance information to Medical Director
• •Provision of performance information to executive leadership
• •Provision of performance information to clinical committees
• •Provision of performance information to other stakeholders
• •Monitoring of air medical utilization
• •Monitoring of transport patterns
• •Review of mission requests
• •Review of acceptance patterns
• •Review of cancellations
• •Review of aborted missions
• •Review of transports
• •Review of patient acuity
• •Review of clinical appropriateness
• •Review of outcomes
• •Review of other utilization indicators
• •Identification of utilization trends
• •Identification of opportunities to improve appropriate deployment
• •Identification of opportunities to improve use of air medical resources
• •Collaboration with Medical Directors in promotion of appropriate air medical utilization
• •Collaboration with referring agencies in promotion of appropriate air medical utilization
• •Collaboration with hospitals in promotion of appropriate air medical utilization
• •Collaboration with communications personnel in promotion of appropriate air medical utilization
• •Collaboration with other partners in promotion of appropriate air medical utilization
• •Promotion of appropriate air medical utilization consistent with patient needs
• •Promotion of appropriate air medical utilization consistent with clinical capabilities
• •Promotion of appropriate air medical utilization consistent with applicable standards
• •Support of development of mission-acceptance guidelines
• •Support of ongoing evaluation of mission-acceptance guidelines
• •Support of development of clinical triage guidelines
• •Support of ongoing evaluation of clinical triage guidelines
• •Direction of recruitment of flight paramedics
• •Direction of selection of flight paramedics
• •Direction of hiring of flight paramedics
• •Direction of onboarding of flight paramedics
• •Direction of orientation of flight paramedics
• •Direction of ongoing development of flight paramedics
• •Direction of recruitment of flight nurses
• •Direction of selection of flight nurses
• •Direction of hiring of flight nurses
• •Direction of onboarding of flight nurses
• •Direction of orientation of flight nurses
• •Direction of ongoing development of flight nurses
• •Direction of recruitment of air medical supervisors
• •Direction of selection of air medical supervisors
• •Direction of hiring of air medical supervisors
• •Direction of onboarding of air medical supervisors
• •Direction of orientation of air medical supervisors
• •Direction of ongoing development of air medical supervisors
• •Direction of recruitment of other assigned personnel
• •Direction of selection of other assigned personnel
• •Direction of hiring of other assigned personnel
• •Direction of onboarding of other assigned personnel
• •Direction of orientation of other assigned personnel
• •Direction of ongoing development of other assigned personnel
• •Partnership with Human Resources in development of staffing plans
• •Partnership with Human Resources in development of recruitment strategies
• •Partnership with Human Resources in development of hiring events
• •Partnership with Human Resources in development of retention initiatives
• •Development of staffing models
• •Development of scheduling practices
• •Maintenance of appropriate 24-hour operational readiness
• •Ensuring flight personnel meet applicable licensing requirements
• •Ensuring flight personnel meet applicable certification requirements
• •Ensuring flight personnel meet applicable credentialing requirements
• •Ensuring flight personnel meet applicable clinical experience requirements
• •Ensuring flight personnel meet applicable orientation requirements
• •Ensuring flight personnel meet applicable continuing education requirements
• •Ensuring flight personnel meet applicable competency requirements
• •Ensuring initial education addresses clinical care
• •Ensuring initial education addresses flight physiology
• •Ensuring initial education addresses aircraft and transport safety
• •Ensuring initial education addresses specialty patient populations
• •Ensuring initial education addresses equipment
• •Ensuring initial education addresses emergency procedures
• •Ensuring initial education addresses other competencies appropriate to assigned responsibilities
• •Ensuring recurrent education addresses clinical care
• •Ensuring recurrent education addresses flight physiology
• •Ensuring recurrent education addresses aircraft and transport safety
• •Ensuring recurrent education addresses specialty patient populations
• •Ensuring recurrent education addresses equipment
• •Ensuring recurrent education addresses emergency procedures
• •Ensuring recurrent education addresses other competencies appropriate to assigned responsibilities
• •Maintenance of systems for tracking required licenses
• •Maintenance of systems for tracking required certifications
• •Maintenance of systems for tracking required credentials
• •Maintenance of systems for tracking required competencies
• •Maintenance of systems for tracking required continuing education
• •Maintenance of systems for tracking other personnel requirements
• •Collaboration with Human Resources regarding employee relations
• •Collaboration with Human Resources regarding performance management
• •Collaboration with Human Resources regarding corrective action
• •Collaboration with Human Resources regarding other personnel matters affecting air medical division
• •Ensuring air medical program maintains readiness for applicable regulatory requirements
• •Ensuring air medical program maintains readiness for applicable licensing requirements
• •Ensuring air medical program maintains readiness for applicable accreditation requirements
• •Ensuring air medical program maintains readiness for applicable inspection requirements
• •Maintenance of working knowledge of applicable state EMS requirements
• •Maintenance of working knowledge of applicable federal requirements
• •Maintenance of working knowledge of recognized air medical accreditation standards
• •Maintenance of working knowledge of CAMTS standards
• •Coordination with appropriate Pafford departments to ensure required state licenses are maintained
• •Coordination with appropriate Pafford departments to ensure required certifications are maintained
• •Coordination with appropriate Pafford departments to ensure required permits are maintained
• •Coordination with appropriate Pafford departments to ensure required credentials are maintained
• •Coordination with appropriate Pafford departments to ensure other regulatory requirements are maintained
• •Participation in regulatory reviews
• •Participation in accreditation reviews
• •Participation in safety reviews
• •Participation in quality reviews
• •Participation in surveys
• •Coordination of appropriate responses to identified findings
• •Development of corrective-action plans when deficiencies are identified
• •Implementation of corrective-action plans when deficiencies are identified
• •Monitoring completion of corrective-action plans
• •Monitoring sustained compliance of corrective-action plans
• •Development of air medical policies
• •Development of air medical procedures
• •Review of air medical policies
• •Review of air medical procedures
• •Maintenance of air medical policies
• •Maintenance of air medical procedures
• •Coordination with Medical Director in development of air medical policies
• •Coordination with Medical Director in development of air medical procedures
• •Coordination with aviation partners in development of air medical policies
• •Coordination with aviation partners in development of air medical procedures
• •Coordination with executive leadership in development of air medical policies
• •Coordination with executive leadership in development of air medical procedures
• •Coordination with other appropriate departments in development of air medical policies
• •Coordination with other appropriate departments in development of air medical procedures
• •Strict compliance with all Pafford policies and procedures
• •Strict compliance with applicable state requirements
• •Strict compliance with applicable federal requirements
• •Ensuring aircraft medical configurations are appropriate for program's approved mission profile
• •Establishment of processes for inspection of medical equipment
• •Establishment of processes for inventory of medical equipment
• •Establishment of processes for maintenance of medical equipment
• •Establishment of processes for replacement of medical equipment
• •Establishment of processes for readiness of medical equipment
• •Establishment of processes for inspection of supplies
• •Establishment of processes for inventory of supplies
• •Establishment of processes for maintenance of supplies
• •Establishment of processes for replacement of supplies
• •Establishment of processes for readiness of supplies
• •Ensuring controlled substances are managed
• •Ensuring controlled substances are secured
• •Ensuring controlled substances are inventoried
• •Ensuring controlled substances are documented
• •Ensuring controlled substances are reconciled
• •Ensuring controlled substances are managed in accordance with applicable Pafford policies
• •Ensuring controlled substances are managed in accordance with applicable regulatory requirements
• •Coordination with clinical departments to ensure medical equipment can be safely integrated with aircraft operations
• •Coordination with supply departments to ensure medical equipment can be safely integrated with aircraft operations
• •Coordination with maintenance departments to ensure medical equipment can be safely integrated with aircraft operations
• •Coordination with aviation departments to ensure medical equipment can be safely integrated with aircraft operations