Director of Agent Product Management, Health Systems
$205,000–$250,000 year
RemoteUnited States or San Francisco, California, United States
Job Summary
Lead Assort's most strategic health-system implementations end-to-end, managing multi-service-line rollouts across large provider organizations and IDNs while navigating customer IT, security, and procurement processes. Build and lead the implementation team, hiring, developing, and coaching APMs while establishing the playbook for scoping methodology, best practices, and tooling. Own team-wide launch performance for the portfolio, proactively identifying execution risks, and serve as the executive relationship owner for flagship accounts by engaging CIO, CMIO, and Revenue Cycle leaders. Partner with cross-functional leadership to translate implementation insights into roadmap priorities and present portfolio-level intelligence on access KPIs to senior leadership.
Required Qualifications
- 8–12 years in Consulting, Implementation, or Delivery
- direct experience leading implementations at large health systems or IDNs
- Direct experience implementing SaaS / enterprise software at large health systems or IDNs — having personally owned deployments end-to-end through IT, security, and procurement
- Has implemented software within an Epic environment at scale — deep, hands-on Epic integration experience across large deployments
- Multi-workstream program management — runs multiple parallel workstreams and cross-team dependencies across a large enterprise implementation without losing the thread
- People-management experience — has built, managed, and developed implementation, delivery, or CS teams
- Player-coach orientation — eager to personally own the hardest implementations while leading and developing a team
- Executive presence — credibly engages VP/C-suite health-system stakeholders and leads outcome-based conversations
- Strong analytical strategy skills: defines what metrics matter, synthesizes portfolio-level insight, and presents to senior leadership
- Demonstrated ability to build processes, systems, and playbooks from scratch, not just execute defined ones
- Experience navigating enterprise IT governance — security reviews, integration testing, and change control
- Familiarity with structured change management frameworks (e.g., Prosci / ADKAR) for driving adoption across large provider organizations
- Experience navigating AI governance — model risk, clinical safety, and responsible-AI review within healthcare organizations
- Ruthless prioritization across a team portfolio and a personal implementation load; comfortable with long enterprise timelines while sustaining urgency
- High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
- Passion for helping healthcare organizations and colleagues
Desired Qualifications
- Prior experience in patient access, scheduling, contact center, or digital front door domains
- Familiarity with additional EHR systems (Oracle Health/Cerner, Athena, NextGen, ECW) and contact-center / VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
- Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
- Prior experience in a health tech or AI company
- PMP or equivalent program / project management certification (nice to have, not required)
- Willingness to travel for team offsites and customer onsite sessions
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