Director of Account Management
HybridPlano, Texas, United States
Job Summary
Act as the primary point of contact for self-insured employer clients, translating complex healthcare data analytics solutions into actionable strategies and clear content for stakeholders. Lead client relationships by serving as a trusted advisor, coordinating strategic reviews, and managing the implementation process from infancy through maturity. Collaborate with internal teams including data science and clinical experts to deliver timely insights, troubleshoot issues proactively, and monitor key performance indicators. Develop and present regular client-facing reports that highlight metrics and opportunities while partnering with sales to drive business success. Manage internal resources and timelines to ensure optimal service delivery and foster long-term client satisfaction.
Required Qualifications
- Work authorization in the US without visa sponsorship
- Bachelor's degree in business, Marketing, Economics, Data Analytics or a related field
- 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments
- 4 years of experience in healthcare data analytics
- 3 years of healthcare payment integrity experience
- Proven experience managing senior-level client relationships and negotiating contracts or agreements
- Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner
- Ability to thrive in a fast-paced and lightly structured environment
- Hands-on, doer mindset
- Highly collaborative, team-focused, open communication and candid work style
- Strong problem-solving and strategic planning abilities
- Ability to break down complex problems into manageable components
- Identifying trends, patterns, and key insights in data
- Developing actionable recommendations based on data analysis
- Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy
- Proven ability to lead and manage projects independently
- Experience in managing deliverables within deadlines
Desired Qualifications
- Master's degree
- Strong existing relationships within jumbo self-insured plan sponsor community
- Procurement/medical ASA and/or PBM contract negotiation experience
- Familiarity with benefit analytics, data warehousing and claims data files
- Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions
- Macro business knowledge of channels/industries relevant to the company's client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.)
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