Director of Account Management
On-siteAtlanta, Georgia, United States
Job Summary
Lead and develop the Account Management and Project Management teams, establishing standards, best practices, and clear handoffs between disciplines. Personally own select key client relationships as a senior account lead, managing needs with authority while nurturing long-term partnerships. Oversee project delivery systems, timelines, and budgets, partnering with account managers to align scope and resolve risks early. Structure proposals, pitches, and scopes of work, training the team to build realistic, on-brand estimates. Manage workflow, resourcing decisions, and a bench of trusted partners to ensure successful engagement allocation. Coach, mentor, and support hiring for both functions, modeling the agency's culture of curiosity, drive, brilliance, and care.
Required Qualifications
- Proven experience leading both account management and project management functions, within an agency setting
- Proven client gravitas: trusted by senior clients, calm under pressure, and skilled at managing needs, expectations, and hard conversations
- Deep fluency in agency systems and process — briefs, scopes, timelines, budgets, and approvals
- Experience overseeing integrated creative work across disciplines such as design, video, experience, and strategy
- Track record building teams, standards, and processes — and developing junior and mid-level talent into confident leaders
- Sophistication in proposals, scopes of work, and pitch craft
- Budget fluency across varied project types and commercial models, including retainers
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