Director, Network Operations
On-siteLanham, Maryland, United States
Job Summary
Lead and manage Network Operations Center teams responsible for 24/7 monitoring, incident response, and service restoration activities across a complex communications infrastructure. Oversee network operations strategy, establish key performance indicators, and implement best practices for incident management and operational reporting. Ensure timely identification and resolution of network outages while leading root cause analysis to drive continuous improvement. Build and mentor high-performing onsite and remote teams, providing executive-level status updates on network health and operational risks. Coordinate cross-functional efforts with engineering, logistics, and program management to support operational readiness and infrastructure growth. Manage budget planning, resource forecasting, and process optimization initiatives to enhance operational efficiency. Maintain current operational policies and documentation aligned with organizational objectives. Requires 8+ years in network operations, 2+ years in people leadership, and a Top Secret/SCI clearance.
Required Qualifications
- Bachelor's degree in engineering, information technology, telecommunications, computer science, or a related technical discipline
- A minimum of 8 years of experience in network operations, telecommunications, infrastructure operations, or a related technical field
- Minimum of 2 years of people leadership or management experience overseeing technical operations teams
- Experience leading teams in a 24/7 operational support environment
- Experience managing incident response, service restoration, and operational performance programs
- Experience supporting complex communications, networking, telecommunications, or mission-critical infrastructure environments
- Active Top Secret/SCI (TS/SCI) security clearance
- US citizenship
Desired Qualifications
- Relevant industry certifications are a plus (ITIL, PMP, Network Certifications, or equivalent)
- Experience with satellite communications, telecommunications, wireless, cellular, or large-scale network environments
- Experience supporting network operations centers (NOC) and service operations organizations
- Knowledge of network infrastructure, transport systems, and communications technologies
- Experience supporting operational infrastructure in highly available environments
- Familiarity with ITIL-based service management processes and operational best practices
- Experience implementing operational automation and monitoring solutions
- Experience managing geographically dispersed or global technical teams
- Experience supporting infrastructure deployment and operational readiness initiatives
- Program or project management experience within technical organizations
- Strong leadership and team-development skills with the ability to motivate and mentor technical professionals
- Proven ability to collaborate effectively within cross-functional and multidisciplinary teams
- Excellent written and verbal communication skills, including executive-level presentations and stakeholder communications
- Strong interpersonal skills with the ability to build relationships across technical and non-technical organizations
- Meticulous attention to detail to ensure operational accuracy and quality of deliverables
- Strong analytical and problem-solving skills with a proactive approach to issue resolution
- Exceptional organizational and time-management skills with the ability to manage multiple priorities
- Ability to make sound decisions in high-pressure and time-sensitive situations
- Adaptability and flexibility in fast-paced, evolving environments
- Strong customer-service mindset with a focus on operational excellence
- Network monitoring and management platforms
- Incident management and ticketing systems
- Network performance monitoring and reporting tools
- Telecommunications and communications infrastructure technologies
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project)
- Service management platforms and workflow tools
- Network analytics, reporting, and dashboard tools
- Process automation and operational support tools
- Enterprise collaboration and communication platforms
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