Director Member Services (Branch Manager)
$63,900–$95,900 year
On-site · Baltimore, Maryland, United States
Job Summary
Branch Manager responsible for overseeing branch operations, driving deposit growth, fostering sales, and developing employees to meet organizational objectives. Ensures exceptional member experience, security, adequate cash levels, and manages audits and compliance with state, federal, and NCUA guidelines. Leads staff to exceed goals related to member relationships, acquiring new business, and loan growth, while coaching employees to perform at their highest potential within policy and legal requirements.
Required Qualifications
- Minimum of 5 years of related management/ supervisory experience
- Associates degree
- Notary Commission
- Signature Guarantee
- Effective written and verbal communication skills for interacting with the public, staff, and other departments
- Strong interpersonal and supervisory skills with the ability to motivate and coach staff
- Ability to sell and cross-sell credit union products and services effectively
- Flexible working hours and availability to work in different branches as needed
- Saturday hours required
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