Director Medical Information
$211,000–$237,000 year
On-siteCambridge, Massachusetts, United States
Job Summary
Build and scale the global Medical Information function, establishing U.S. launch readiness capabilities and defining the operating model for future expansion. Oversee content strategy, including the development, approval, and deployment of scientific resources such as FAQs, AMCP dossiers, and tailored responses. Manage vendor and contact center partners through training, KPI tracking, and quality monitoring to ensure all inquiries are accurate, balanced, and compliant. Partner cross-functionally with Medical Affairs, Clinical Development, Pharmacovigilance, and Commercial teams to support compliant scientific exchange and operational excellence. Monitor inquiry trends and metrics to generate actionable insights that inform Medical Affairs strategy. This role begins in September 2026 with a focus on rare disease and metabolic therapeutic areas.
Required Qualifications
- Advanced scientific or clinical degree required, such as (e.g., pharmD, PhD)
- 5 + years of relevant experience in the biotechnology or pharmaceutical industry, including substantial experience in Medical Information, Medical Affairs, or a related scientific function
- Direct experience leading Medical Information strategy, content development, inquiry management, vendor/contact center oversight, systems, quality monitoring, reporting, and launch planning
- Strong understanding of regulatory, compliance, pharmacovigilance, and product complaint requirements governing scientific exchange with healthcare professionals, patients, caregivers, and other external stakeholders
- Excellent written and verbal communication skills, with the ability to interpret complex scientific information and deliver accurate, balanced, evidence-based, and appropriately tailored responses
- Demonstrated cross-functional leadership, stakeholder management, and project management skills, including the ability to influence without direct authority, manage competing priorities, and operate effectively in a dynamic environment
- Experience developing and communicating Medical Information metrics, KPIs, and actionable insights to inform business decisions
- Proficiency with Medical Information systems, document management platforms, Microsoft Office, Veeva Vault, Veeva CRM, Adobe Acrobat, or similar technology platforms
- You will be expected to travel to our corporate location in Cambridge, MA several times a year and attend other company-related events as necessary and requested
- You must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at your remote location
Desired Qualifications
- Experience supporting product launches, launch readiness, lifecycle management, and the evolution of Medical Information capabilities across products, regions, or therapeutic areas
- Experience in rare disease, endocrinology, metabolic disease, neurology, or other relevant therapeutic areas
- Demonstrated people leadership experience, including the ability to recruit, develop, coach, and lead high-performing teams, vendors, and cross-functional partners
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