Director, Master Data Operations and Services
$126,000–$175,000 year
HybridLinthicum, Maryland, United States
Job Summary
Lead daily SAP master data operations, ensuring accurate, timely, and compliant creation, maintenance, and updates across Customer, Vendor, and Material domains. Own and prioritize master data intake while balancing operational demand with urgent business needs, onboarding activities, project milestones, and product launches. Define, document, and continuously improve standardized master data processes focused on efficiency, quality, accuracy, and service. Serve as the primary escalation point for complex master data issues involving SAP data elements, hierarchies, workflows, and cross-functional dependencies. Review and validate master data loads to ensure completeness, adherence to standards, and consistency across systems. Establish and monitor operational metrics, service levels, and performance targets; drive continuous improvement initiatives. Oversee and optimize master data tools and technologies, including SAP, SAP MDG, SAP Fiori, Salsify (PIM), Winshuttle, RPA, and Agentic AI solutions. Partner with IT to monitor, troubleshoot, and improve data flows, integrations, and system performance. Lead the design, implementation, and ongoing optimization of SAP Master Data Governance (MDG) capabilities. Define and enforce governance workflows, approval structures, and data quality controls across master data domains. Ensure master data models and governance processes align with enterprise architecture standards and downstream system requirements. Oversee post-implementation stabilization and long-term scalability of MDG capabilities. Establish and enforce enterprise master data standards, governance policies, and operating procedures. Define, track, and report data quality metrics; lead remediation and root-cause analysis in partnership with stakeholders. Collaborate closely with the Data Governance team to align master data standards, workflows, and controls, ensuring consistent execution across regions and markets. Maintain centralized master data documentation, including data dictionaries, business rules, and process artifacts. Support training and enablement of business stakeholders on master data standards and governance roles. Lead, develop, and scale a distributed team of employees, contractors, and service providers. Align resources to business priorities while maintaining service levels and operational
Required Qualifications
- Bachelor's degree in Information Systems, Data Management, Computer Science, or a related field (or equivalent experience)
- 10+ years of Master Data Management experience, with deep SAP Master Data expertise in large, complex environments
- 5+ years of people leadership experience, managing internal teams and/or external service providers
- Experience leading large SAP MDG implementations
- Experience with Product Information Management (PIM) systems and product data workflows
- Working knowledge of eCommerce platforms and product catalog integrations
- Proven ability to define standardized data processes, governance frameworks, metrics, and SLAs
- Strong understanding of ERP, PIM, and downstream integrations (APIs, middleware, batch processing)
- Hands-on, detail-oriented leader with a focus on operational excellence
- Proficient in Microsoft Office Programs
- Excellent prioritization, organizational, and decision-making skills
- Strategic thinking, conceptual problem-solving, and adaptability
- People management responsibility for reviews, performance management, training, and resource planning
- Ability to develop complex, multi-project communication plans that understand IT goals, priorities, and resource constraints
- Be decisive, a strategic planner, manage multiple tasks and deadlines, have excellent problem-solving skills, have strong business and budgeting acumen, and display calmness and composure under stress or uncertainty, inspiring the same in direct reports
- This role follows a flexible hybrid schedule, with two days per week in the office and three days working from home
- This role can be performed from any Breakthru Beverage Office Location
Desired Qualifications
- Experience with SAP S/4HANA
- Knowledge of product taxonomy, attribute modeling, and product lifecycle management
- Background in manufacturing, retail, distribution, or eCommerce-driven organizations
- Lean Six Sigma or equivalent process improvement certification
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