Director, Market Delivery
On-siteMadrid, Madrid, Spain
Job Summary
Lead a team of Market Delivery & Technology Account Management professionals in Spain and Portugal, overseeing customer onboarding, implementation, and ongoing technology partnership activities. Act as the senior escalation point for complex customer issues while personally managing selected strategic relationships and high-priority projects. Ensure successful delivery of Mastercard solutions by governing project risks, dependencies, and execution across the portfolio. Serve as a trusted advisor to customers on technical concepts and industry developments, partnering with Sales, Product, and Operations teams to identify growth opportunities. Monitor delivery performance and key operational metrics to drive continuous improvement and scalability. Fluency in English and Spanish required; role based in Madrid.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or equivalent experience
- Proven experience in payments, financial services, or complex technology delivery
- Demonstrated ability to lead, coach, and develop individual contributors in a matrixed environment
- Strong delivery governance, prioritisation, workload management, and escalation-management capabilities
- Ability to grasp and clearly communicate complex technical concepts to customers, team members, and senior stakeholders
- Proven ability to balance team leadership responsibilities with direct ownership of strategic customers, complex projects, or critical escalations
- Strong customer-facing, delivery, and stakeholder management background
- Excellent communication, analytical, coaching, and problem-solving skills
- Solution-driven mindset with the ability to balance customer outcomes, team capacity, and business priorities
- Comfortable operating in fast-paced, matrixed environments with cross-functional accountability
- Proven relationship-management skills and ability to influence without direct authority
- Fluency in English and Spanish
- Must abide by Mastercard's security policies and practices
- Must ensure the confidentiality and integrity of the information being accessed
- Must report any suspected information security violation or breach
- Must complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Desired Qualifications
- PRINCE2, Agile (CSM/PSM/SAFe), PMP, or equivalent delivery leadership certifications
- Experience with regulatory or compliance-driven implementations
- Previous people leadership, team lead, or formal mentoring experience in a customer-facing technology delivery environment
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