Director, Logistics and Operations
$180,000–$220,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Define and lead overall strategy for Aftersales logistics, transportation, warehouse operations, and service parts business. Own the end-to-end service parts ecosystem, including inventory flow, supplier coordination, and network optimization to ensure parts availability and scalable warehouse throughput. Provide operational leadership across pricing, margin management, and business performance while managing third-party logistics providers and carriers. Drive forecasting, cost efficiency, and continuous improvement initiatives to support long-term Aftersales growth and direct-to-consumer service strategy. Based in Charlotte, NC, with 4-5 days in-office and occasional travel.
Required Qualifications
- Bachelor's degree in Operations Management, Business Administration, Engineering, Industrial Engineering, Finance, or a related field
- Minimum of 15+ years of experience in logistics, transportation, warehousing, supply chain operations, service parts operations, service parts, parts business management, or related operational leadership roles
- Minimum of 10+ years of leadership experience managing managers, cross-functional teams, suppliers, vendors, and complex operational functions
- Strong understanding of service parts operations, aftermarket parts distribution, transportation management, warehouse operations, inventory management, pricing strategy, margin management, parts lifecycle, and parts commercialization
- Proven experience leading logistics and operations in a high-growth, launch, startup, automotive, manufacturing, aftermarket, or service parts environment
- Experience managing third-party logistics providers, transportation carriers, warehouse service providers, packaging suppliers, and strategic supplier relationships
- Demonstrated ability to own business performance, including budget management, cost optimization, revenue growth, profitability, operational KPIs, and executive-level reporting
- Experience implementing, integrating, or optimizing ERP, WMS, TMS, planning tools, reporting platforms, and supply chain technology solutions
- Strong analytical, strategic planning, problem-solving, financial acumen, and decision-making skills
- Excellent leadership, communication, presentation, negotiation, stakeholder management, and cross-functional collaboration skills
- Ability to operate effectively in a fast-paced, ambiguous, and evolving business environment while balancing strategic priorities with hands-on operational execution
- 4-5 days per week in the office
- Regular in-person meetings and events
- Ability to convene with Scout colleagues in person
- Travel to participate in events on behalf of the company from time to time
- 18 years of age or older
Desired Qualifications
- Experience in automotive, EV, aftermarket parts, service operations, manufacturing, or direct-to-consumer business models preferred
- German language proficiency is a bonus and may contribute to success in the role
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