Director, Loan Servicing
$90,000–$123,500 year
HybridBedford, New Hampshire, United States
Bedford, New Hampshire, United StatesHybridFull Time$90,000–$123,500 yearSenior LevelBachelors DegreeSmall
Full TimeSenior LevelBachelors DegreeSmall
Job Summary
Lead loan servicing operations by developing policies, managing subservicer relationships, and overseeing delinquency and foreclosure prevention. Analyze portfolio performance and financial results to identify risks and inform strategic decisions, while preparing operational reports for senior leadership. Build and develop a high-performing team through performance management and professional growth initiatives. This full-time role offers a salary of $90,000 - $123,500 with flexible remote/hybrid options and comprehensive benefits.
Required Qualifications
- A strong customer-focused mindset, with a commitment to helping borrowers navigate their options and achieve the best possible outcome.
- Demonstrated analytical skills, including the ability to evaluate large loan portfolios, interpret complex data, identify trends and emerging risks, and use insights to inform operational and strategic decisions.
- Previous leadership experience within residential mortgage servicing.
- Knowledge of loan servicing practices, regulatory requirements, delinquency management and foreclosure prevention.
- Bachelor's Degree in a related field and at least five years' relevant work experience, or an equivalent combination of education and experience.
Desired Qualifications
- Commercial loan servicing experience is a plus.
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