Director, IT Infrastructure and Services

Develop and execute a multi-year infrastructure strategy and operational roadmap aligned with enterprise architecture to deliver reliable, scalable, secure, and cost-effective technology services. Provide strategic leadership for enterprise technology operations, including infrastructure, networking, cloud, database, platform, and IT service management functions, ensuring stable and resilient environments. Establish engineering standards, operational practices, and lifecycle management processes that promote consistency and operational excellence. Ensure availability, performance, security, and recoverability of enterprise services through effective monitoring, capacity planning, maintenance, automation, incident response, and continuous improvement. Lead IT Service Management and the ServiceNow platform by implementing standardized processes, optimizing workflows, and leveraging metrics to enhance customer experience. Direct the delivery and support of enterprise infrastructure, including server, complex multi-layered network environments, database, cloud, storage, and hybrid environments. Strengthen technology resilience through disaster recovery, business continuity, major incident management, and problem management capabilities. Partner with Enterprise Architecture, Cybersecurity, and business technology teams to implement secure, compliant, supportable solutions aligned with enterprise standards and regulatory requirements. Provide executive leadership with meaningful operational insights, service level reporting, performance metrics, capacity forecasts, and technology risk assessments that support informed decision making. Develop and manage infrastructure operating and capital budgets, technology investments, contracts, and strategic vendor partnerships to optimize service delivery and maximize business value. Build, develop, and lead a high-performing technology organization by establishing clear accountability, developing technical talent, fostering collaboration, and ensuring organizational readiness through succession planning. Drive continuous improvement across technology services by modernizing infrastructure, reducing technical debt, expanding automation, improving operational efficiency, and enhancing the reliability and scalability of critical systems.