Director, Investor Education, Content & Communications
On-site · Toronto, Ontario, Canada
Job Summary
Lead end-to-end investor education, content, and communications for Scotia iTRADE; manage a ~9 FTE multi-functional team; develop education programs, client engagement, and internal communications; oversee content lifecycle, governance, and multilingual (French) content; partner across Digital, Marketing, Wealth, and Technology; drive KPIs for education effectiveness, client engagement, and growth outcomes across client and employee ecosystems; ensure alignment with platform strategy, regulatory requirements, and product priorities; provide executive-level leadership and cross-functional collaboration to deliver high-quality experiences for clients and Relationship Advisors.
Required Qualifications
- Undergraduate degree in Business, Marketing, Communications, or related field
- MBA or equivalent experience is an asset
- 10+ years of experience in strategy, content, communications, or digital engagement
- Demonstrated experience leading multi-functional teams
- Demonstrated experience developing and executing content, education, training, and enablement strategies
- Demonstrated experience driving client engagement and growth outcomes
- Experience working in Direct Investing, Retail Investments, Wealth, or Digital platforms preferred
- Strong strategic thinking and execution capability
- Deep understanding of client engagement, education, and content ecosystems
- Ability to influence senior stakeholders across functions
- Strong leadership, training, facilitation, and team development skills
- Analytical mindset with ability to translate insights into action
- Excellent written and verbal communication skills
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