Director, Inventory Quality Control
On-sitePittston, Pennsylvania, United States
Job Summary
Own network-wide inventory accuracy and shrink performance by defining KPIs, targets, and accountability structures across all fulfillment centers. Design and standardize inventory QC programs including cycle counting methodologies, audit cadences, root-cause analysis frameworks, and corrective action processes. Lead and develop a distributed team of inventory control managers and analysts while partnering with warehouse operations, engineering, and product teams to embed quality controls into WMS workflows. Build reporting and analytics that provide leadership and merchants real-time confidence in inventory health. Run root-cause investigations on discrepancies, shrink, and damage to drive systemic fixes, and set inbound quality standards with receiving teams to hold vendors and freight partners accountable. Support merchant-facing teams during inventory escalations, audits, and annual physical counts while championing a culture of accuracy and ownership on the floor.
Required Qualifications
- 10+ years in inventory control, quality, or warehouse operations
- 5+ years leading multi-site teams
- Experience in 3PL, ecommerce fulfillment, retail distribution, or similar high-SKU-velocity environments
- A track record of measurably improving inventory accuracy and reducing shrink at scale
- Deep fluency with WMS platforms
- Experience with cycle counting programs
- Experience with inventory reconciliation practices
- Strong analytical chops: comfortable in data, building dashboards, and using metrics to drive decisions
- Experience with lean, Six Sigma, or other continuous improvement methodologies
- A leadership style that develops people and builds accountability without micromanaging
- Willingness to travel regularly to fulfillment centers across the network (~[25–40%] — TBD)
- Bachelor's degree in supply chain, operations, engineering, or related field, or equivalent experience
Desired Qualifications
- Experience in 3PL, ecommerce fulfillment, retail distribution, or similar high-SKU-velocity environments strongly preferred
- SQL/BI tool experience
- Certification in lean, Six Sigma, or other continuous improvement methodologies
- Experience scaling QC programs through rapid growth or facility launches
- Familiarity with automation and robotics in fulfillment environments
- Experience supporting external audits (SOX, ISO, customer audits)
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