Director, Institutional Operations & Transfer Agency Services
$141,800–$236,400 year
HybridWilmington, Delaware, United States
Job Summary
Lead multiple operational teams overseeing bond servicing, transfer agency activities, and high-value financial transactions for institutional clients. Ensure accurate, timely, and compliant execution of recordkeeping, principal and interest payments, security transfers, and reconciliations while managing regulatory examinations, internal audits, and external audit communications. Foster a culture of operational excellence by driving continuous process improvement, optimizing workflows, and partnering with executive leadership to implement strategic initiatives that enhance efficiency and risk management. Serve as the primary point of contact for regulators and auditors, translating complex business processes and control environments into actionable insights. Manage departmental budgets, resource planning, and business continuity efforts while resolving complex operational escalations.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 9+ years of relevant experience (financial services, operations, or institutional services experience)
- 3+ years of leadership experience (ideally managing managers and/or large operational teams)
- Eligible candidates must live within reasonable commuting distance to 1100 North Market Street, Wilmington, DE 19801
- This is a hybrid role requiring four days per week in the office
Desired Qualifications
- Advanced degree (MBA or Master's degree)
- Significant experience within wealth management, trust, capital markets, or institutional services environments
- Leadership experience within institutional operations, trust operations, transfer agency, securities operations, custody, wealth management, capital markets, or related financial services environments
- Direct experience with Registered Transfer Agent operations
- Strong understanding of bond servicing, securities processing, money movement activities, and wire transfer operations
- Experience supporting or overseeing relationships with organizations such as DTCC (Depository Trust and Clearing Company) and other financial market infrastructure providers
- Experience leading through regulatory examinations, audits, and compliance reviews
- Proven success managing operational risk, controls, reconciliations, and exception management processes
- Experience driving process improvements, operational efficiencies, and large-scale change initiatives
- Demonstrated ability to use reporting, analytics, and business intelligence tools to improve decision-making and operational performance
- Familiarity with systems such as TranStar, GPP, ACS, SEI or similar transaction processing and operations platforms
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