Director, Implementation Services
$200,000–$225,000 year
Remote · California, United States or New York, United States
Job Summary
Director, Implementation Services leads end-to-end implementation of Faro’s platform across customer environments, translating customer requirements into scalable configurations, workflows, and study setups. Oversees protocol authoring setup, environment configuration, and deployment of APIs and service accounts; acts as primary liaison between DevOps and customer IT for SSO and identity provider integration; designs and maintains structured prompt libraries and knowledge-graph ingestion processes; delivers tailored solutions including scripts, workflows, and reporting configurations; drives scalable implementation playbooks, SLAs, and ongoing adoption. Requires 8+ years in professional services or technical implementation in SaaS, strong SaaS/AI familiarity (APIs, integrations, prompt engineering, RAG pipelines, document parsing), and travel up to 30%. Remote-friendly with multiple U.S. locations listed.
Required Qualifications
- 8+ years in Professional Services, Solutions Consulting, or Technical Implementation roles within SaaS
- Experience delivering platform configuration and API-based integrations in customer environments
- Strong understanding of SaaS and AI-driven platforms, including APIs, integrations, workflow configuration, and data-driven outputs; familiarity with generative AI concepts including prompt engineering, RAG pipelines, and document parsing sufficient to lead knowledge graph build-out and governance
- Proven ability to balance hands-on delivery with building scalable processes
- Experience working cross-functionally with Product and Engineering
- Strong stakeholder management and problem-solving skills
- Comfortable operating in a fast-paced, high-growth environment
- Ability to travel up to 30%
- Nice to Have: Life sciences or clinical development experience
- Familiarity with structured data or protocol design workflows
- Experience building or scaling an Implementation function
- Hands-on experience with knowledge graph concepts, document structuring, or AI-assisted content organization (e.g. RAG pipelines, prompt engineering, semantic tagging)
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