Director, Homeless Services
$80,000–$80,000 year
On-siteTraverse City, Michigan, United States
Job Summary
Oversee Goodwill Northern Michigan's homelessness response programs, including shelter, outreach, veteran services, and supportive housing, while driving strong participant outcomes and ensuring compliance with regulatory and accreditation standards. Lead departmental operations by managing federal and state funding, developing operating budgets, and supervising staff to foster a culture of quality and innovation. Serve as a strategic community partner and public ambassador, building partnerships with healthcare, law enforcement, and government agencies to coordinate system-wide solutions and reduce homelessness. Represent the organization in regional and statewide conversations, present to boards and funders, and collaborate cross-functionally to align housing pipelines with community needs.
Required Qualifications
- Bachelor's degree in human services, social work, nonprofit management, public administration, psychology, or related field
- Minimum of five years of leadership experience in homelessness services, housing services, human services, nonprofit management, or related fields
- Demonstrated experience supervising staff and managing complex programs
- Experience with government grants, contracts, compliance, budgeting, and program reporting
- Valid driver's license
- Strong understanding of human services and social sector programs, including trauma-informed services, evidence-based practices, program outcomes and measurement, innovation, active listening, motivational interviewing, de-escalation, and service approaches that support people facing complex barriers
- Familiarity with and support for Housing First principles
- Proven ability to provide leadership in a team and community-based environment
- Proven ability to supervise, coach, and develop employees to achieve mission objectives and outcomes
- Ability to lead with Goodwill Northern Michigan's values, balancing compassion, accountability, operational discipline, innovation, and achieving strong performance and results
- Demonstrated commitment to improving the community for people who are most marginalized, including individuals and families experiencing homelessness, poverty, disabilities, behavioral health challenges, substance use disorders, and other complex barriers
- Ability to manage complex government-funded programs, including grant writing, compliance, reporting, budgeting, and performance management
- Strong fiscal skills, including the ability to develop, manage, monitor, and analyze budgets
- Ability to understand, utilize, and support data collection and management systems that inform program operations, reporting, compliance, performance measurement, and decision-making
- Strong understanding of community systems and partners connected to homelessness, including social services, affordable housing, behavioral health, healthcare, law enforcement, emergency response, substance use disorder treatment, and other community resources
- Ability to build and maintain effective partnerships with public, private, nonprofit, faith-based, healthcare, behavioral health, public safety, and community stakeholders
- Ability to think strategically, identify system gaps, develop innovative solutions, and leverage organizational and community capacity to improve outcomes
- Strong communication skills, including the ability to present information clearly to staff, leadership, boards, funders, partners, and community groups
- Ability to manage multiple priorities, solve problems, adapt to changing conditions, and lead through complex situations
- Fundamental ability to understand, accept, and work with people who have disabilities, people experiencing homelessness, and individuals facing other barriers
- Strong computer skills, including Microsoft Office programs, AI, and relevant program data systems
- Ability to work overnights, weekends, holidays, and non-traditional hours as needed
- Ability to perform medium lifting (20-30 pounds) and occasional heavy lifting
Desired Qualifications
- Master's degree
- Chauffeur's license
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