Director, Global Support Services (GSS) AI Initiatives
HybridPlano, Texas, United States
Job Summary
Lead cross-functional teams to deliver AI-driven initiatives across Finance, Legal, Marketing, HR, and other centralized corporate functions. Establish and manage a structured intake and prioritization process for high-impact AI opportunities, partnering with functional leaders to translate business needs into practical solutions. Design and coordinate training programs to build AI capability, while evaluating vendors and implementing a repeatable operating model for governance and delivery. Own the portfolio from business case development through value realization, ensuring alignment with data security standards and measurable outcomes. This hybrid role in Plano, TX, requires 3–4 days in-office attendance and 10+ years of experience leading global transformation initiatives.
Required Qualifications
- Bachelor's degree
- 10+ years of experience in strategy, transformation, analytics, or technology roles
- Demonstrated experience leading cross-functional initiatives in a complex, global organization
- Experience working with or implementing AI/ML or Generative AI solutions in business environments
- Experience managing third-party vendors or technology partners
- Experience in professional services or corporate support functions
- Ability to translate business problems into clearly defined, actionable AI use cases
- Strong program and project management capabilities across multiple concurrent initiatives
- Ability to work effectively across functions in a matrixed environment
- Strong communication skills, including the ability to work directly with senior leadership
- Experience establishing or operating an AI or digital transformation function
- Familiarity with AI governance and risk considerations
- Practical understanding of AI capabilities and limitations
- Experience evaluating and selecting technology vendors
- Ability to balance strategic prioritization with hands-on execution
- Hybrid role based in Plano, TX, with an expectation of working from the office 3–4 days per week
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Desired Qualifications
- Advanced degree
- Experience in a global, professional services environment
- Experience designing and delivering training or enablement programs
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