Director, Global Order-to-Cash Transformation
$230,000–$300,000 year
HybridNew York City, New York, United States or San Francisco, California, United States
Job Summary
Lead the multi-year global order-to-cash transformation by assessing end-to-end structural constraints and sequencing a prioritized program of work with clear milestones. Design scalable front-to-back processes from the ground up, standardizing operations across regions and entities while eliminating exception handling. Build operating metrics for cycle times, error rates, and revenue leakage, then deploy AI-driven automation for reconciliation, reporting, and anomaly detection. Establish global automation strategy across billing, contracting, and ERP platforms, embedding SOX controls that scale with volume. Drive alignment across Finance, GTM, Legal, and Engineering to influence outcomes without direct authority, communicating trade-offs and risks crisply to executive stakeholders.
Required Qualifications
- 10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other finance operational teams at high-growth SaaS/technology companies, including experience leading cross-functionally
- Expert understanding of process design, cross-functional project management, and scaling systems — including using AI to drive automation, reporting, and compliance
- Project management certification (PMP) or Lean Six Sigma Black Belt
- Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
- Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora)
- A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through implementation and adoption
- Experience building and developing operations teams
- Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field
- Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
Desired Qualifications
- Experience serving both B2C and B2B customers; especially with consumption-based, subscription billing models through to collections
- Experience with go-to-market, deal desk and revenue operations organizations
- Experience designing and implementing processes with robust internal controls, segregation of duties frameworks and flow of financial transactions in high-growth environments
- Understanding of AI industry business models and enterprise customer needs
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