Director, Global Network Operations
$188,330–$363,860 year
HybridPhoenix, Arizona, United States
Job Summary
Lead a global Network Operations team ensuring resilient, highly available network services across manufacturing sites, labs, offices, campuses, and data centers. Own incident, problem, change, and service management to drive operational excellence, while managing network monitoring, capacity planning, and disaster recovery readiness. Partner with Network Architecture and Engineering teams to ensure new technologies are operationally ready and to advance automation, observability, and AI-enabled operations. Lead major incident response, root cause analysis, and service restoration for critical business events, establishing service health objectives and KPIs. Manage relationships with network service providers and strategic vendors to ensure SLA performance. Communicate operational health and recovery plans to senior leadership, mentoring a high-performing global team within a 24x7 environment.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 20+ years of enterprise network experience
- 10+ years leading global network operations teams
- Experience supporting complex global environments, including manufacturing facilities, laboratories, corporate offices, campuses, and enterprise data centers
- Experience operating large-scale global enterprise and manufacturing networks with strong availability and service reliability expectations
- Strong operational expertise across enterprise WAN, LAN, wireless, routing and switching, data center networking, and network monitoring platforms
- Working knowledge of ITIL processes, including incident, problem, change, and service management
- Experience managing global vendors, telecommunications providers, and outsourced support partners
- Demonstrated ability to lead mission-critical infrastructure where network resilience, availability, and operational excellence are essential to business continuity
- Strong leadership, communication, stakeholder management, and executive-level incident communication skills
- Consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks
Desired Qualifications
- Experience with Cisco SDN, Arista SDN, and large-scale data center network operations
- Experience driving network automation, observability, and AI-enabled operations in a global enterprise environment
- Experience developing operational talent pipelines, technical leadership depth, and succession readiness across global network teams
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