Director: Global HR Operations
$230,000–$230,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Define strategic direction for the HR Operations team and administer programs supporting the firm's business and client service principles. Lead technical and operational advisors to oversee global HR processes, systems, data, reporting, mobility, compliance, and risk management. Manage the HR Knowledge Library and shared services teams in Chicago and London to drive standardization and efficiency. Liaise with IT, General Counsel, and the CTO to advance technology roadmaps, data integration, and privacy considerations. Oversee the annual operations budget, headcount, and project delivery while fostering global adoption of standardized processes. Exercise independent judgment to make decisions on strategy, best practices, and program offerings.
Required Qualifications
- An undergraduate degree or related/comparable work experience
- Professional services experience
- Working internationally and cross-culturally
- Strong track record of managing teams for HR Operations, preferably global teams, and managing key HR processes using technology
- Evidence a deep understanding and application in HR Process Design & Implementation
- Evidence a deep understanding and application in Presenting people Analytics and insights
- Evidence a deep understanding and application in Setting and monitoring HR KPIs
- Evidence a deep understanding and application in HR project management
- Evidence a deep understanding and application in Organizational design
- Evidence a deep understanding and application in Service quality management
- Evidence a deep understanding and application in Budgeting and financial management
- Strong technology experience of using - and preferably implementing - any of the following: PeopleSoft, Workday, Success Factors, ServiceNow, HR data analytics, Performance Management and Onboarding tools, HR Knowledge Library, Applicant Tracking, Learning Management, Job Descriptions, AI applications for HR, etc.
- Ability to inspire, influence and motivate others
- Understand the commercial and business context of the legal sector
- Ability to see the bigger picture and act accordingly
- Practical and innovative
- Strength of character and ability to debate and challenge as required
- Strategic, logical thinking
- Well-developed relationship and stakeholder management skills
- Credible professional presence
- Proactive, resourceful, takes initiative
- Excellent communication, facilitation and negotiation skills
- Sound judgement and decision making
- Critical thinking
- Analytical Skills
- Leading global teams
- International travel to other offices
Desired Qualifications
- Project Management certification (e.g. Prince II) or equivalent experience
- Experience in a global law firm
- Experience managing an internal shared service or operations center capability
- Strong technology experience of using - and preferably implementing - any of the following: PeopleSoft, Workday, Success Factors, ServiceNow, HR data analytics, Performance Management and Onboarding tools, HR Knowledge Library, Applicant Tracking, Learning Management, Job Descriptions, AI applications for HR, etc.
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