Director, Global Customer Care
$150,000–$175,000 year
Remote · Atlanta, Georgia, United States or United States
Atlanta, Georgia, United States or United StatesRemoteFull Time$150,000–$175,000 yearSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Director of Global Customer Care at First Advantage, leading customer success initiatives, operational efficiency, and team development for a $200M portfolio, focusing on service excellence and process improvement.
Required Qualifications
- 8+ years managing operational customer success, account management or customer service teams
- Proven ability to lead through transformation
- Strong stakeholder engagement
- Exceptional communication skills
Desired Qualifications
- Familiarity with CRM platforms (Salesforce preferred)
- Experience with VOIP systems
- Cloud-based service tools knowledge
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