Director, Generative AI Experience Engineering

Director, Generative AI Experience Engineering at AKQA leads the design and delivery of AI-native customer experiences across commerce, content and customer interfaces. The role combines hands-on technical leadership across AI systems, frontend architecture, and engineering delivery with client advisory and strategic roadmap influence. Key duties include designing AI-native experience platforms from frontend rendering to retrieval and orchestration; mentoring a small engineering team while contributing to prototypes, proofs-of-concept, and production acceleration; building system architectures that support conversational rendering, dynamic content assembly, streaming UX, and adaptive interfaces; working across modern LLM ecosystems (OpenAI, Gemini, Claude, OSS models) and tooling for AI observability, governance, and memory; driving rapid POCs, innovation initiatives, and production readiness in ambiguous technical space; collaborating directly with senior client stakeholders to translate technical value into business outcomes; and promoting iterative, experiment-driven engineering practices with a focus on scalability, delivery quality, and customer experience. The role requires strong frontend engineering experience (React, Next.js, server components, streaming UX), AI ecosystems, orchestration and governance tooling, cloud and edge deployment, API/microservices architectures, and a proactive, client-facing leadership mindset. The position notes a hybrid work model with required in-office days and affiliation with AKQA/WPP, an equal opportunity employer, and a focus on AI-native transformation and architecture leadership.