Director Front Office
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Direct and administer all Front Desk operations, including guest service, registration, room inventory, and availability management. Monitor associate performance through supervision, scheduling, counseling, and evaluations while enforcing policies and procedures. Initiate marketing techniques to maximize occupancy and revenue, run daily reports, and resolve guest issues to ensure satisfaction. Recruit, interview, and train associates while maintaining current knowledge of hotel products, pricing, and local events. Respond to emergencies and operate the Fire Panel as required.
Required Qualifications
- Bachelor's degree in Business or Hospitality Management
- Associate's degree
- 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space
- 3 years of Front Office management experience
- Specific brand experience
- OnQ (PMS – property management) Certification
- 500+ room experience
- Previous director level experience
- Exempt status
- Customarily and regularly direct the work of at least 3 full-time associates or their equivalents
- Administrative executive or professional tasks more than 50 percent of the time
- Use of discretion and independent judgement more than 50 percent of the time
Desired Qualifications
- Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space
- Associate's degree with at least 3 years of Front Office management experience
- Specific brand experience/OnQ (PMS – property) Certification
- 500+ room experience
- Previous director level experience
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