Director Front Office
On-siteBrookfield, Wisconsin, United States
Job Summary
Direct and administer all Guest Services operations, including check-in/check-out, room inventory, availability, and cost controls to drive profitability. Supervise and develop associate performance through scheduling, counseling, and evaluations while monitoring service trends and resolving guest issues. Implement marketing initiatives, up-selling techniques, and corporate programs to maximize occupancy and revenue. Run daily reports, analyze data for decision-making, and ensure associates maintain current knowledge of hotel products, local events, and policies. Recruit, interview, and train staff while participating in the Property Manager on Duty program and emergency response protocols. Requires a Bachelor's degree in Business or Hospitality Management with 5+ years of progressive Front Office management experience in a 500+ room hotel.
Required Qualifications
- Bachelor's degree in Business or Hospitality Management
- Associate's degree
- 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space
- 3 years of Front Office management experience
Desired Qualifications
- 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space
- Specific brand experience
- OnQ (PMS – property management) Certification
- 500+ room experience
- Previous director level experience
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