Director Front Office
On-siteNew Orleans, Louisiana, United States
Job Summary
Direct and administer all Guest Services operations, including check-in/check-out, room inventory, availability, and profitability initiatives. Supervise and develop associate performance through scheduling, counseling, and evaluations while monitoring service trends to address issues. Initiate marketing and up-selling techniques to maximize occupancy, implement corporate programs, and ensure staff knowledge of products, pricing, and local events. Run daily reports, analyze data for decision-making, and resolve guest concerns to satisfaction. Recruit, interview, and train associates while participating in the Property Manager on Duty program and emergency response protocols.
Required Qualifications
- Bachelor's degree in Business or Hospitality Management
- Associate's degree
- 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space
- 3 years of Front Office management experience
- Specific brand experience
- OnQ (PMS – property management) Certification
- 500+ room experience
- Previous director level experience
- Certified to respond to emergencies including but not limited to the operation of the Fire Panel
- Communication with emergency personnel such as Police and Fire Department
Desired Qualifications
- 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space
- Specific brand experience
- OnQ (PMS – property management) Certification
- 500+ room experience
- Previous director level experience
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