Director, Enabling Capabilities
Hybrid · Taguig, Metro Manila, Philippines
Job Summary
Director, Enabling Capabilities leads and evolves the Global Services enabling capabilities portfolio (data, digital, insights, content, and process excellence) to power service delivery, governance, and scale. Responsibilities include leading data, digital, and insights strategy (including intelligent automation), content management and knowledge enablement, and process design with continuous improvement to improve cost-to-serve and service quality. The role acts as a strategic connector between Strategy & Operations and delivery teams, translating enterprise priorities into actionable roadmaps, intake models, and execution plans for large-scale transformations, and developing high-performing capability teams to deliver measurable business impact.
Required Qualifications
- Bachelor’s degree in Business, Engineering, Data, Information Systems, or related field (Master’s degree or MBA preferred)
- Proven experience leading data, digital, reporting, or process excellence capabilities at enterprise scale
- Experience translating strategy into operating models, roadmaps, and execution plans
- Strong stakeholder management skills with experience partnering across senior leadership, operations, and delivery teams
- 10-12 years of experience in strategy, operations, or enterprise capability management within global/shared services environment
- English proficiency
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