Director, EMEA Professional Services
$91,452–$123,730 year
RemoteUnited Kingdom
Job Summary
Lead the EMEA Platform Services organisation and drive delivery excellence across the scientific software portfolio, accountable for regional services revenue, utilisation, margin, and forecasting. Build and develop a high-performing management team comprising Application Scientist Managers and an India Services Manager to support established implementations and next-generation Luma solutions. Own regional bookings and partner with Sales, PreSales, and Customer Success to govern engagements, manage Statements of Work, and mitigate delivery risks early. Act as the senior leader for strategic EMEA customer engagements, building trusted executive relationships and driving quality outcomes through steering committees and major escalations. Lead regional resource planning across Application Scientists and offshore teams while partnering with the Global PMO to ensure consistent delivery governance and operational maturity.
Required Qualifications
- Significant leadership experience within Professional Services, consulting or enterprise software delivery
- Experience leading managers and building high performing regional organisations
- Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning
- Experience leading complex customer implementations and executive governance
- Strong understanding of Statements of Work, project governance, scope management and change control
- Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance
- Experience building offshore, partner or blended delivery models
- Strong executive presence and the ability to influence senior stakeholders across a global organisation
- Experience in Scientific software, R&D informatics, ELN, LIMS, SDMS, lab automation and orchestration, data platforms or scientific workflow software or similar industry
- Experience working in/with the Life sciences, pharma, biotech, chemicals, CROs or regulated research environments
- Deep understanding of services delivering enterprise SaaS, cloud platforms, data platforms, digital transformation with complex workflow implementation
Desired Qualifications
- Scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms
- Life sciences, biotechnology, pharmaceutical or chemicals industries
- Enterprise SaaS, cloud platforms or digital transformation programmes
- Partner-led delivery or systems integrators
- PSA, CRM and project governance platforms such as OpenAir, Salesforce or Jira
- Regulated environments, including GxP
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