Director, eCommerce
$185,000–$215,000 year
RemoteUnited States
Job Summary
Drive revenue, gross margin, and transaction growth through Zones' digital commerce platforms and customer-facing e-procurement capabilities. Develop quarterly and annual growth plans aligned to company priorities, identify target accounts for online purchasing and catalog adoption, and partner with Sales to expand share of wallet across commercial, enterprise, and public sector segments. Lead customer discovery to understand procurement workflows, coordinate onboarding plans to improve time-to-value, and serve as a subject matter expert during demos and implementation discussions. Collaborate cross-functionally with Digital, Supply Chain, and Operations teams to prioritize platform enhancements, support marketing campaigns, and recommend process improvements that reduce friction and increase operational efficiency. Monitor performance metrics including active customers and conversion trends to identify growth opportunities and present actionable insights to leadership.
Required Qualifications
- Bachelor's degree in Business, Marketing, Technology, E-commerce, or a related field, or equivalent relevant experience
- 8+ years of experience in e-commerce, retail/e-commerce sales, or digital sales in a technology solution provider environment
- Experience driving adoption, utilization, or revenue growth through B2B e-commerce platforms, online catalogs, digital procurement tools, punchout solutions, marketplaces, or customer integrations
- Strong understanding of B2B sales motions, customer procurement workflows, catalog management, pricing processes, and digital customer experience
- Proven ability to partner with sales teams and customer stakeholders to identify business needs, develop solutions, and drive measurable outcomes
- Strong analytical skills with the ability to interpret performance data and translate insights into action
- Excellent presentation, written communication, executive communication, and cross-functional collaboration skills
- Ability to manage multiple priorities, coordinate stakeholders, and execute in a fast-paced environment
- Proficiency with Microsoft Excel, Power BI, CRM platforms, and business reporting tools
Desired Qualifications
- Experience within a value-added reseller, solution provider, technology distributor, OEM, marketplace, retail, or enterprise B2B commerce environment
- Experience supporting customer punchout, EDI, API, ERP, procurement platform, or marketplace integrations
- Knowledge of IT product categories, including endpoints, accessories, software, cloud, networking, data center, security, lifecycle services, and managed/professional services
- Experience working with digital products, merchandising, pricing, online promotions, marketing automation, or customer analytics teams
- Familiarity with enterprise procurement platforms and customer buying workflows
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