Director, Documentation, Knowledge Management, & Automation
On-siteHyderabad, Telangana, India
Job Summary
Define and lead the Documentation, Knowledge Management & Automation vision, operating model, and multi-year capability roadmap aligned with global Manufacturing priorities. Translate Manufacturing TWFS objectives into scalable capabilities, governance models, workforce plans, automation strategies, and sustainable service delivery models. Drive transformation of manufacturing documentation and content creation processes through standardization, digitization, automation, and AI-enabled capabilities. Own end-to-end delivery and performance of AIN-based Documentation, Knowledge Management & Automation capabilities and services, ensuring high-quality, efficient, compliant, and scalable support across the global network. Establish effective support models, escalation pathways, and continuous improvement processes to sustain operational excellence while maintaining GxP, regulatory, and data integrity compliance. Build, scale, and sustain a high-performing organization in AIN, developing leadership bench strength and fostering an inclusive, collaborative culture. Serve as the primary integration point between AIN-based teams and Manufacturing stakeholders to ensure capabilities are fully embedded into enterprise standards and ways of working.
Required Qualifications
- 18 to 23 years of experience leading enterprise documentation operations, quality systems, manufacturing support, knowledge management, content development, shared services, or operational excellence organizations within a regulated industry
- Demonstrated success building and scaling global capability centers, shared services organizations, or centers of excellence
- Strong understanding of GxP documentation requirements, data integrity principles, inspection readiness, and regulated manufacturing environments
- Experience leading documentation transformation, content automation, knowledge management, or digital enablement initiatives with measurable business impact
- Experience implementing AI-enabled content creation, workflow automation, document management systems, learning technologies, or knowledge management solutions
- Experience leading organizations accountable for business-critical content management platforms, service management, operational support, and system reliability
- Strong understanding of documentation management, regulated manufacturing processes, quality systems, data integrity, and inspection readiness
- Demonstrated ability to influence and align senior stakeholders across geographies, functions, and organizational boundaries
- Experience leading large-scale transformation, operating model design, and continuous improvement initiatives
- Experience establishing governance models, service delivery frameworks, KPIs, SLAs, and performance management systems
- Track record of developing high-performing teams and leadership pipelines in global, matrixed environments
- Relevant certifications in Quality, Operational Excellence, Lean, Six Sigma, Knowledge Management, Technical Writing, Learning Technologies, or related disciplines
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