Director, Direct-to-Patient Operations – MariTide
RemoteThousand Oaks, California, United States
Job Summary
Own the operational infrastructure of the Direct-to-Patient channel for MariTide, translating channel architecture into SOPs, execution plans, and end-to-end testing protocols. Oversee cash-pay, coupon, and copay programs while managing intake routing, benefits verification, and prior authorization workflows to ensure patient coverage accuracy. Lead a team of three Sr. Managers across payment support and intake operations, establishing KPIs, governance cadences, and real-time dashboards to monitor fulfillment SLAs and operational health. Drive continuous improvement and problem-solving post-launch to maintain patient-facing reliability during the Phase 3 drug's U.S. launch.
Required Qualifications
- Doctorate degree & 4 years of commercial, digital health, operations, or marketing experience
- Master's degree & 7 years of commercial, digital health, operations, or marketing experience
- Bachelor's degree & 9 years of commercial, digital health, operations, or marketing experience
Desired Qualifications
- Experience in pharma/biotech commercialization, digital health, telehealth, or consumer health operations with direct accountability for operational model design and execution
- Experience building or operating direct-to-patient or direct-to-consumer channel infrastructure, including intake, telehealth, fulfillment, payment processing, and patient support programs
- Deep understanding of prior authorization workflows, benefits verification, and hub services in a specialty or high-cost therapy context
- Familiarity with cash-pay program mechanics, coupon and copay program administration, and Gross-to-Net implications
- Experience managing operational partners and vendors against SLAs, including escalation management and performance improvement
- Track record standing up new operational capabilities under compressed timelines, with clear Go/No-Go readiness frameworks
- Strong systems fluency, with demonstrated ability to translate operational requirements into workflow specifications and work effectively with technology and integration teams
- Experience building and leading high-performing operational teams, including hiring, developing, and retaining direct reports
- Data-driven approach to operational management, with demonstrated ownership of SLA performance, conversion, adherence, and patient experience metrics
- Comfort operating under ambiguity and competitive pressure in a high-visibility launch environment
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