Director, Direct To Patient Channel Strategy and Partnerships – MariTide
RemoteThousand Oaks, California, United States
Job Summary
Own the operational infrastructure of the Direct-to-Patient channel for MariTide, translating channel architecture into core workflows, intake routing, and fulfillment execution. Oversee cash-pay, coupon, and copay programs while managing benefits verification, prior authorization processes, and payment reconciliation across cash and reimbursed pathways. Lead a team of three Sr. Managers to drive operational readiness, continuous improvement, and SLA governance for patient-facing reliability during the U.S. launch. Partner with strategy, commercial data, and external partners to ensure seamless handoffs and real-time visibility into operational health.
Required Qualifications
- Doctorate degree & 4 years of commercial, digital health, operations, or marketing experience
- Master's degree & 7 years of commercial, digital health, operations, or marketing experience
- Bachelor's degree & 9 years of commercial, digital health, operations, or marketing experience
Desired Qualifications
- Experience in pharma/biotech commercialization, digital health, telehealth, or consumer health operations with direct accountability for operational model design and execution
- Experience building or operating direct-to-patient or direct-to-consumer channel infrastructure, including intake, telehealth, fulfillment, payment processing, and patient support programs
- Deep understanding of prior authorization workflows, benefits verification, and hub services in a specialty or high-cost therapy context
- Familiarity with cash-pay program mechanics, coupon and copay program administration, and Gross-to-Net implications
- Experience managing operational partners and vendors against SLAs, including escalation management and performance improvement
- Track record standing up new operational capabilities under compressed timelines, with clear Go/No-Go readiness frameworks
- Strong systems fluency, with demonstrated ability to translate operational requirements into workflow specifications and work effectively with technology and integration teams
- Experience building and leading high-performing operational teams, including hiring, developing, and retaining direct reports
- Data-driven approach to operational management, with demonstrated ownership of SLA performance, conversion, adherence, and patient experience metrics
- Comfort operating under ambiguity and competitive pressure in a high-visibility launch environment
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