Director, Demand & Supply Planning
RemoteUnited States
Job Summary
Build and own the S&OP/demand-planning cadence from scratch, defining authoritative inputs from Sales, Implementation, and Customer Success while modeling outputs for partners, sites, and Procurement. Own forecast accuracy as an outcome, translating commercial projections into capacity and production requirements by SKU, state, and titration to ensure reliable forward-looking visibility for the network. Balance partner capacity, SLA performance, cost, and state licensure to execute volume allocation strategy, then optimize inventory and cost management in partnership with Finance to drive the procurement plan. Lead and develop the planning team, hiring and structuring a Manager and analysts while closing the documentation gap so the cadence and models live in systems rather than individuals. Identify and mitigate demand and supply-continuity risks as volume triples, partnering with Product on tooling and data using Zoho and Tableau. Manage performance directly and build the bench to reduce key-person risk in this fast-moving, flat-structure environment.
Required Qualifications
- Bachelor's degree or equivalent experience
- 8+ years in supply chain, demand & supply planning, or operations
- 3+ years leading teams — managing managers or leads, not only individual contributors
- Proven people leadership: has hired and built out a team, managed performance directly including underperformance, and developed people into larger scope
- Has personally built an S&OP or demand-planning cadence from scratch, not just operated within one
- Deep demand & supply planning: translating commercial forecasts into capacity, production, and sourcing requirements, and owning forecast accuracy
- Demonstrated success scaling a high-volume operation through rapid growth (mail-order or specialty pharmacy, fulfillment, distribution, or regulated manufacturing)
- Strong analytics and modeling; able to build and defend a forecast — including its assumptions and weak points — to a finance audience
- Experience owning inventory and cost outcomes in close partnership with Finance
- Comfort partnering with Product on planning tooling and data
- Excellent cross-functional leadership and influence without authority — Sales, Customer Success, Finance, Procurement, and external partners
- Comfortable in a fast-moving, flat-structure environment with a high volume of concurrent priorities
Desired Qualifications
- 503A compounding pharmacy experience, or pharmacy / healthcare / regulated-industry background (503B, PBM, mail-order Rx, cGMP)
- Formal S&OP / IBP experience; APICS / CPIM or similar
- Inventory and cost optimization with a strong Finance partnership
- BI and modeling tools (Zoho Analytics, Tableau, Power BI); SQL familiarity
- Continuous-improvement or Lean background (Six Sigma or similar)
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