Director, Data Center Operations
On-siteIndianapolis, Indiana, United States
Job Summary
Manage Meet Me Room business operations, including staffing technical and security personnel, coordinating out-of-hours access for cable pulls, and overseeing customer installations of power circuits, racks, and fiber infrastructure. Execute cable sizing calculations, install cross connects, provision inventory, and maintain complete physical asset records while enforcing labeling standards and safety protocols. Lead remote hands support, troubleshoot equipment, and oversee vendor contracts for HVAC, UPS, and generator maintenance to ensure optimal system performance and disaster recovery readiness. Collaborate with sales teams on site tours, design services, and contract terms while maintaining annual operating and capital budgets. Achieve and maintain SSAE 16 and SOC certifications, manage energy efficiency projects, and report status of operational issues weekly.
Required Qualifications
- 10+ years' experience in telecommunications and/or colocation facility management
- Strong knowledge of the telecommunications industry (i.e. telecom carriers, networks, inside/outside plant, transport equipment, etc.)
- Strong working knowledge of DWDM, Ethernet, IP, and SONET
- Hands-on experience with DC power installation, and fiber optic cable installation termination and testing
- Strong working knowledge of electrical power systems, including utility switchgear, AC and DC distribution, UPS/battery backup systems, diesel generators
- Strong working knowledge of typical colocation facility HVAC equipment
- Experience in administering customer license agreements
- Hands-on experience with infrastructure design and construction, including relay racks, data cabinets, and cable support structures
- Strong analytical, critical thinking, problem solving and organizational skills
- Excellent communicator, confidently articulating complex analysis and solutions both orally and written
- Have a demonstrated track record of accomplishments and promotions in your field
- Be a detail-oriented problem solver, working towards meaningful solutions at all times
- Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
- Ability to work cross-functionally with ease
- Proficient with the Microsoft Office Suite, including Visio and advanced Excel skills
- Relational database programming (Microsoft Access, SQL Server, etc.)
- AutoCAD experience
- Budget and contract management experience
- Self-motivated, initiative taker
- Highest ethical and professional conduct and integrity
- Adhere to all guidelines and expectations set forth in company's corporate handbook
Desired Qualifications
- Bachelor's degree preferred
- Relational database programming (Microsoft Access, SQL Server, etc.) with AutoCAD experience preferred but not mandatory
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