Director, Customer Success Management (Core - Life Sciences)
$171,200–$273,000 year
On-site · Chicago, Illinois, United States
Job Summary
This role leads the strategy for Signature Success Plan renewals and growth across teams for Life Sciences customers, aligning closely with Territory, Renewals, and Success Plan Sellers. Responsibilities include leading a team of Customer Success Managers, resolving customer issues, executing renewal strategies, and collaborating on resource allocation and talent management. Candidates should have an extensive background in customer success strategies at the enterprise level and exhibit strong leadership and collaboration skills.
Required Qualifications
- Minimum of 8+ years in leadership roles
- Direct experience in customer success and team management
- Ability to synthesize insights from market intelligence and customer feedback
Desired Qualifications
- Strong critical thinking skills
- Excellent communication skills
- Proven track record in talent management
- Familiarity with Salesforce products and services
- Experience with regulated industries
- Experience leading cross-functional teams
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