Director, Customer Success - Data Management
$192,000–$307,000 year
On-siteSanta Clara, California, United States
Job Summary
Lead and develop the Customer Success team, establishing a customer-centric culture focused on business outcomes. Own customer retention, adoption, customer health, and renewal readiness across the installed base while building trusted relationships with executive and technical stakeholders. Develop and execute strategies that drive measurable value, partner with Account Executives to identify expansion opportunities, and establish metrics to scale operations. Act as the voice of the customer to influence product strategy and drive executive business reviews. Identify risks and implement proactive mitigation plans to improve retention and outcomes.
Required Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
- 10+ years of experience in Customer Success, Professional Services, Technical Account Management, or related customer-facing leadership roles
- 5+ years of experience leading and developing high-performing customer-facing teams
- Proven track record of driving customer retention, renewal performance, and expansion growth in enterprise software environments
- Experience working with enterprise SaaS, cybersecurity, data management, governance, privacy, compliance, or cloud technology solutions
- Strong understanding of enterprise software deployments, customer adoption frameworks, and value realization methodologies
- Ability to engage credibly with both executive and technical audiences on complex technology initiatives
- Strong executive presence and customer relationship management skills
- Demonstrated ability to influence cross-functional teams and drive alignment across Sales, Product, Engineering, and Support organizations
- Excellent communication, analytical, and strategic planning capabilities
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