Director, Customer Success
$100,000–$130,000 year
HybridChicago, Illinois, United States
Job Summary
Build and grow senior client relationships with major CPG and FMCG brands, acting as a trusted advisor on packaging and shopper insights. Manage a portfolio of high-value accounts to ensure growth, retention, and consistent value delivery while contributing to strategic account plans and proposal pipelines. Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles and translate research findings into compelling narratives that inform high-level business decisions. Lead and mentor a team of insights professionals, fostering a culture of innovation and accountability while collaborating with cross-functional teams to drive measurable commercial impact.
Required Qualifications
- 6+ years of experience in market research, customer success, or client-facing roles
- Proven ability to manage complex client relationships with measurable business impact
- Strong grasp of research methodologies (Quant, Qual, AI)
- Experience leading and collaborating with teams to deliver excellence
- Excellent communication and presentation skills with a commercial mindset
- Natural curiosity, self-motivation, and comfort in fast-paced environments
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