Director, Customer Solutions
On-siteHsinchu, Taiwan, Taiwan
Job Summary
Lead the Customer Solutions organization for semiconductor customers in Taiwan, driving adoption of Thermo Fisher Scientific technologies including TEM, SEM, FIB, and metrology solutions. Develop and execute customer solution strategies aligned with semiconductor technology roadmaps, advanced device development, and manufacturing priorities. Lead a team of Program Managers and Application Engineers while building trusted relationships with key stakeholders across R&D, engineering, manufacturing, and management organizations. Accelerate tool adoption through technical evaluation, application development, qualification, and production acceptance. Partner with Sales and Account Management teams to drive sustainable revenue growth and coordinate cross-functional teams to deliver integrated solutions for complex customer challenges.
Required Qualifications
- Bachelor's degree in Engineering, Materials Science, Physics, Chemistry, or a related technical discipline
- 10+ years of professional experience in the semiconductor industry
- Strong understanding of semiconductor technology, manufacturing processes, customer requirements, and industry dynamics
- Strong knowledge of semiconductor characterization, metrology, failure analysis, physical analysis, and/or process control workflows
- Working knowledge of relevant semiconductor analytical technologies such as TEM, SEM, FIB, DualBeam, electron microscopy, and related metrology and analytical solutions
- Fluent Mandarin Chinese and English communication skills
- Deep expertise across every technology is not required; demonstrated ability to understand and integrate complex technologies into customer solutions is essential
- Understanding of how advanced analytical and characterization workflows support semiconductor R&D, process development, yield improvement, failure analysis, and high-volume manufacturing
- Proven ability to drive adoption of complex semiconductor capital equipment, applications, workflows, or technical solutions within customer environments
- Experience leading and developing technical and/or program management teams, including Application Engineers, Program Managers, or similar customer-facing roles
- Strong understanding of semiconductor customer technology roadmaps, manufacturing environments, tool evaluation and qualification processes, and technology adoption cycles
- Demonstrated commercial acumen and ability to translate technical capabilities and customer value into business opportunities and revenue growth
- Ability to develop strategic customer relationships and effectively engage stakeholders across technical, operational, commercial, and senior management levels
- Proven ability to lead complex customer programs and coordinate multiple functions to achieve customer and business objectives
- Experience working effectively within a multinational, matrixed organization and influencing stakeholders across functions and geographies
- Strong analytical, strategic planning, program management, and problem-solving capabilities
- Excellent executive presence, communication, presentation, negotiation, and interpersonal skills
- Ability to travel regularly within Taiwan and internationally as required for business needs
Desired Qualifications
- Master's degree, PhD, and/or MBA
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